Running an organisation needs problem solving ability of a high degree. The leader is called upon to solve many problems. Some of the problems can be delegated, others need personal intervention of those at the top levels of management. Some of the skills that Daniel Assouline, Upclick co founder, displayed, are discussed below.
Looking at problems at opportunities
How the leader approaches a problem is important. when they see problems are opportunities to grow, it becomes easier to resolve whatever issue the organisation might be facing. The resolution would also help in evolving to the next level, offering customers the benefit of better products.
Out of the box thinking
Problems need to be solved creatively, so as to come up with new methods of resolution. There is the need for thinking creatively, and also, inviting similar creative minded people for brainstorming. Daniel Assouline, Uplick co founder, made sure to have the best people around, who could participate in the process of resolution by offering new ideas.
Knowing what customers want
Customers want something they may not be able to express in words. So their problem remains unclear. Unless their problems can be identified, it is not possible to find solutions. Capable leaders work at identifying the problem. Customers may not be able to state their problems to the T but for business growth, it is essential to understand what sort of challenges they face when accessing or using products.
Prioritizing problems
If there is more than one problem, then the right method is to understand which problems need to be solved ASAP and which ones can be left for later. This helps allocate resources in a time bound way. Daniel Assouline, Montreal resident, learned a lot about problem solving, by reading about other great entrepreneurs.
An organisation is as good as its leaders, and Daniel Assouline’s record proves him to be a wonderful leader.
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